Privacy Policy

1. Overview

This Privacy Policy explains what personal information Bluffton Mobile Auto Care LLC, dba Bluffton Mobile Auto Care collects, how we use and share it, and the choices you have. We are a small local business, and we collect only what we need to book and perform your service and run our business. We do not sell your personal information.

2. Information We Collect

Information you give us:

  • Contact details: name, phone number, email address

  • Service address and location notes (such as gate codes or parking instructions)

  • Vehicle information: year, make, model, mileage, license plate, and sometimes VIN

  • Appointment details and service history

  • Communications with us (calls, texts, emails, reviews, and feedback)

  • Payment details, which are entered with and handled by our payment processor. We do not store full card numbers.

Information collected automatically (website and booking tools):

  • Device and browser type, IP address, pages visited, referring page, and approximate location, through cookies, analytics, and similar technologies

  • [If applicable: scheduling or form tools may collect information as described in their own privacy policies]

Information from others:

  • Payment processors and scheduling platforms (confirmation of payment, appointment details)

  • Review sites, if you post about us publicly

3. How We Use Information

We use your information to:

  • Schedule, perform, invoice, and follow up on services;

  • Send appointment confirmations, reminders, arrival notices, receipts, and warranty follow-ups;

  • Keep service records so we can recommend appropriate oil and filters and honor our warranty;

  • Process payments, prevent fraud, and manage chargebacks or disputes;

  • Respond to questions and complaints;

  • Improve our website, services, and marketing, and send promotions where you have agreed (you can opt out at any time);

  • Comply with tax, accounting, insurance, and other legal obligations, and protect our rights.

4. How We Share Information

We share information only as needed:

  • Service providers who help us operate, such as payment processors, scheduling and invoicing software, accounting and tax providers, email/text services, website hosting, and analytics. They may use your information only to serve us.

  • Legal and safety reasons, such as responding to a lawful request, enforcing our Terms, or protecting people and property.

  • Business transfers, if the business is sold or merged, in which case your information may be transferred to the new owner under comparable protections.

  • With your consent or at your direction.

We do not sell personal information or share it with third parties for their own marketing. Text messaging: we do not share your mobile phone number or text opt-in data with third parties for their marketing purposes.

5. Cookies and Analytics

Our website may use cookies and similar tools to keep the site working, understand traffic, and improve our services. You can control cookies through your browser settings. Blocking some cookies may affect how the site works. Because standards are still developing, we do not currently respond to browser "Do Not Track" signals.

6. Data Retention

We keep personal information only as long as needed for the purposes above, including to meet legal, tax, and accounting requirements and to support our warranty. Service and invoice records are generally kept for [at least 3–7] years. We delete or de-identify information when it is no longer needed.

7. Security

We use reasonable administrative, technical, and physical safeguards, including reputable payment processors and access limits, to protect your information. No method of storage or transmission is perfectly secure, so we cannot guarantee absolute security. If a breach affecting your information occurs, we will notify you and the appropriate authorities as required by South Carolina and other applicable law.

8. Your Choices and Rights

  • Access, correction, deletion. You may ask us to tell you what personal information we hold about you, correct it, or delete it, subject to records we must keep by law. Contact us at [blufftonmac@gmail.com].

  • Marketing. Opt out of emails using the "unsubscribe" link, and opt out of texts by replying STOP.

  • Cookies. Manage them through your browser.

We will respond to reasonable requests within a reasonable time, and may need to verify your identity first. Residents of some states have additional rights under their own laws; if you believe you have such rights, tell us where you live and we will honor them to the extent they apply to us.

9. Children's Privacy

Our services and website are directed to adults. We do not knowingly collect personal information from anyone under 13. If you believe a child has given us information, contact us and we will delete it.

10. Third-Party Links and Services

Our website may link to other sites or tools (maps, payment pages, social media, review sites). We do not control them and are not responsible for their privacy practices. Please read their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new version with an updated "Last Updated" date, and if changes are significant, we will give additional notice where appropriate.

12. Contact Us

Bluffton Mobile Auto Care LLC, dba Bluffton Mobile Auto Care [Blufftonmac@gmail.com] | [814-215-6991]